Question 1

How often should I replace the filters?

Accepted Answer

The replacement schedule depends on the type of filter and your water usage. Under normal usage conditions, we recommend replacing the filters as follows:S Compound Filter: Every 3 monthsMulti Ultra Filter: Every 6 monthsC Compound Filter: Every 6 monthsReplacing your filters on schedule helps maintain optimal water quality and filtration performance.

Question 2

Will the purifier notify me when it's time to replace the filter?

Accepted Answer

Yes, the purifier provides a replacement notification to remind you when maintenance is needed.

Question 3

Can I install the water purifier by myself?

Accepted Answer

Professional installation is recommended to ensure proper operation and to help prevent leaks or damage. However, you may choose to install the unit yourself if you are comfortable following the installation instructions.For filter replacements, you can easily do them yourself, as the filters are designed to be simple to remove and reinstall.

Question 4

Is regular maintenance necessary?

Accepted Answer

Yes. Regular maintenance and timely filter replacement are essential to maintain water quality and purifier performance.

Question 5

Why is the water flowing slowly?

Accepted Answer

Slow water flow may indicate that the filter needs to be cleaned or replaced, or that the water pressure is low.

Question 6

What should I do if the water flow becomes slow?

Accepted Answer

A decrease in water flow may indicate that the filter needs cleaning or replacement. Also, check that your water source has adequate water pressure. If the problem persists after replacing the filter, please contact us for assistance.

Question 7

Why is the LED blinking?

Accepted Answer

A blinking LED usually indicates that it's time to replace the filter. You can also refer to the user manual to identify the specific LED indicator and its meaning.

Question 8

Is the purifier suitable for all water sources?

Accepted Answer

The purifier is designed for standard tap water. If you use water from a deep well, rainwater, or any source other than tap water, or if your water has unusual contaminants or poor quality, please consult us before using the purifier.

Question 9

Does the product come with a warranty?

Accepted Answer

Yes, the product comes with a warranty. Please refer to the warranty card or manual for the warranty terms and conditions.

S Compound Filter

VIDEO GUIDE

How to Install

Touch Panel Feature

Filter Replacement

0:00 - 1:51

0:00 - 0:51

0:00 - 1:09

Filter Comparison

Water Test

0:00 - 1:08

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Frequently Asked Questions (FAQs)